Last updated: October 03, 2026
Effective Date: September 8, 2026
Last Updated: September 8, 2026
Motor Solutions ("Motor Solutions", "we", "our", or "us") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how Motor Solutions collects, uses, stores, processes, shares, and protects personal data when you use our mobile application, website, and related services.
By using Motor Solutions, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy is intended to comply with applicable data protection requirements in the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL), as applicable.
Depending on how you use our services, we may collect the following categories of personal data:
When you create or use an account, we may collect:
To provide automotive services, we may collect information related to your vehicle and service requests, such as:
Motor Solutions may request access to your device's location when you use location-based features.
Location information may be used to:
Motor Solutions only accesses location information while the application is actively being used and does not intentionally collect your location continuously in the background.
Motor Solutions supports electronic payments through Tap Payments.
When you make a payment through the application, payment-related information may be processed by Tap Payments and relevant payment networks or financial institutions.
Motor Solutions does not intentionally store complete payment card details such as full card numbers or security codes on its own systems unless expressly stated otherwise.
Tap Payments may process payment instrument information, transaction information, contact information, and security-related information in accordance with its own privacy policy and applicable laws.
Motor Solutions uses Google Maps and related Google location services to provide certain location-based functionality.
Google Maps may process location and technical information according to Google's applicable privacy policies and terms.
We recommend reviewing Google's privacy practices for information about how Google processes information through its services.
We may use personal data for the following purposes:
We will seek to limit the collection and processing of personal data to what is necessary for the relevant purposes.
We may share personal data where necessary to provide the requested services. This may include sharing relevant information with:
Depending on the service requested, information may be shared with:
Only information reasonably necessary to provide the requested service should be shared.
Payment-related information may be processed by Tap Payments and applicable financial institutions or payment networks.
Tap states that it may share information with financial institutions, payment schemes, and third-party service providers as described in its privacy policy.
We may use third-party providers that support:
We will only include specific third-party services in our public disclosures where they are actually used by the application.
We may disclose personal data where required or permitted by applicable laws, regulations, court orders, or governmental authorities.
Motor Solutions implements reasonable technical and organizational measures designed to protect personal data against:
However, no electronic transmission or storage system can be guaranteed to be completely secure.
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:
When personal data is no longer required, it will be deleted, anonymized, or securely disposed of where applicable and legally permitted.
Motor Solutions provides users with the ability to delete their accounts.
When an account deletion request is submitted, we will process the request in accordance with applicable laws and our data-retention obligations.
Certain information may need to be retained where required by law, regulation, accounting requirements, fraud prevention requirements, or for the establishment, exercise, or defense of legal claims.
Subject to applicable Saudi laws and regulations, you may have rights relating to your personal data, including the right to:
To exercise your rights, you may contact Motor Solutions through the contact information provided below.
Motor Solutions is not intended to knowingly collect personal data from children in violation of applicable laws.
If we become aware that personal data has been collected from a child in circumstances where such collection is not permitted, we will take appropriate steps to address the situation.
Some of our service providers or technology partners may process personal data outside the Kingdom of Saudi Arabia.
Where personal data is transferred outside the Kingdom, Motor Solutions will take appropriate measures required under applicable Saudi data protection laws and regulations.
Third-party providers may also apply their own privacy and data-transfer practices.
Tap Payments, for example, states that personal data may be transferred across borders subject to applicable requirements and safeguards.
Our website and certain services may use cookies and similar technologies to:
The use of cookies may vary depending on the specific website functionality and third-party services implemented.
We may update this Privacy Policy from time to time to reflect:
The latest version will be published on our website with the updated effective date.
If you have questions, concerns, complaints, or requests relating to this Privacy Policy or your personal data, please contact Motor Solutions through our official support channels.
Motor Solutions
Kingdom of Saudi Arabia
Riyadh, Saudi Arabia
Website: motorsolutions.com.sa
Email: info@motorsolutions.com.sa